Front of House Manager

Front of House Manager for Primrose House, Hull

We are currently recruiting for a Front of House Manager to provide business service / administration procedures within the home as directed alongside the Home Manager with guidance from the Senior Management Team. Promoting the home and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner. Liaise and build relationships with relatives, residents, professional service providers and other visitors. You will conduct show rounds to prospective residents and families.

You will ensure that the reception area creates a positive first-class impression, that it is tidy, welcoming and clean with up to date information available. You will answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents and following all GDPR procedures.

You must have the following qualifications

GCSEs (or equivalent) including English and Maths

We are looking for someone with the following experience

Administration in a process driven environment
Using an HR or payroll or finance system
Using Core Microsoft Office applications
Recruitment and selection procedures
Income and expenditure processes

We are looking for someone with the following technical skills

Excellent communication skills both written and verbal
Possesses good numerical skills
Good systems knowledge and skills
Excellent organisational skills and methodical approach.
Advanced customer service skills
Good time management and planning skills
Attention to detail and accuracy

The ideal candidate will have these personal qualities

Thoughtful, kind and compassionate.
Keen to learn and improve own performance
Committed to communicate with customers to understand their needs
Will go the extra mile to help fulfil customers’ needs
Has a ‘can-do’ attitude to work
Ability to work unsupervised and maintain professional standards
Personable, professional and approachable manner
Smart appearance
Will respect confidentiality
Flexible and adaptable

Salary depending on experience & location

This job description is subject to regular review and appropriate modification.

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Position: Front of House Manager for

Salary depending on experience & location.

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Front of House Manager